Customer success stories

Craft Burger, based in the UK, operates in the fast-casual dining and takeaway sector, known for its freshly made burgers and indulgent desserts. Despite running with a lean team, the restaurant handles high-volume service periods efficiently, serving both dine-in and takeaway customers.

Muhammad, the Supervisor, plays a key role in managing front-of-house operations, order flow, and staff coordination, particularly during busy trading hours. Their compact operational model has shaped how they use Foodhub’s technology to maintain speed, structure, and service consistency under pressure.

Flakes Diner, based in the UK, is a well-known late-night spot in the casual dining and dessert space. With a steady mix of families, students and local residents, the diner regularly sees high footfall, particularly during peak evening hours. As demand grew, maintaining fast service and smooth operations became essential, prompting the team to look for solutions that could manage order volumes efficiently without compromising overall service quality.

Flakes Diner serves a broad mix of customers, from families who value personal, hands-on service to students and late-night visitors who prefer quick, self-service convenience. Recognising these different expectations, the team introduced the Foodhub Self-Ordering Kiosk to give customers the choice of how they order.

While staff continue delivering warm, direct service where needed, the kiosk provides a fast, independent option for those who want efficiency. This balance has reduced front-of-house pressure during busy periods while improving overall customer satisfaction.

Persian Cottage, based in the UK, is a well-loved casual dining and takeaway restaurant known for its authentic Persian cuisine and warm, family-style atmosphere. Despite its modest size, the restaurant has built a loyal customer base through consistent quality and genuine hospitality.

Mawson plays a central role in daily operations, coordinating service and ensuring guests feel welcomed and valued. This strong focus on personalised care also shapes how Persian Cottage adopts Foodhub’s digital tools, using technology to enhance convenience while preserving their signature customer experience.

Cakes Bakes and Shakes, based in the UK, is a dessert-led business known for its rich shakes, creative bakes and constantly evolving menu that appeals to customers of all ages. Operating in a busy treats sector, the shop has built its reputation on high-quality handmade products and frequent menu updates. Azeem plays a key role in overseeing daily operations, managing menu changes, stock adjustments, pricing updates and customer service.

With new items and spontaneous deals introduced regularly, the business relies on Foodhub’s technology to support real-time updates and maintain accuracy while keeping service smooth and responsive.